Politique de confidentialité

The Maison du tourisme du Livradois-Forez processes personal data concerning you in the context of the use of this website.

As data controller, we are respectful of privacy and we protect the personal data of users of our website.

This policy aims to inform you of the methods of collection, processing and use of your personal data and your rights with regard to the protection of personal data with regard to the provisions applicable in the matter, in particular law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as "Data processing and freedoms" in its latest version and with the RGPD (General Data Protection Regulations) in application since May 25, 2018.

This policy sets out the principles and guidelines for the protection of your personal data, which includes personal data collected on the website or not its intermediary.

The Livradois-Forez Tourist Office collects personal data online, via its website, but also at the counter, in tourist reception offices. This policy applies regardless of the method of collection or processing.


We consider your personal data to be confidential.

We strive to take reasonable technical measures to prevent any loss or misappropriation during collection or storage of data that you have communicated to us, and prevent any communication to unauthorized third parties.

However, despite these measures, the internet remains an open system and we cannot guarantee that unauthorized third parties will not be able to circumvent the protection measures or use your personal data for illegitimate purposes.

Consequently, the Maison du tourisme du Livradois-Forez cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever.

The website may offer links to third party websites that may be of interest to you.
The Maison du tourisme du Livradois-Forez has no control over the content of third-party sites or the practices of these third parties with regard to the protection of personal data that they may collect.

Consequently, the Maison du tourisme du Livradois-Forez declines all responsibility concerning the processing by these third parties of your personal data. It is your responsibility to find out about the personal data protection policies of these third parties.

We process your data in whole or in part for the purposes of:

  • allow you to browse our sites and applications and adapt our content to your device to improve your browsing;
  • allow you to share our content on social networks;
  • send information and/or external communications;
  • organize competitions (contact with winners, distribution of prizes, etc.);
  • analyze the audience and the frequentation of the site
  • deliver advertisements tailored to your interests;
  • analyze the performance of these advertisements;


Personal data may include the following:

  • Last name ;
  • First name;
  • Email address ;
  • Address ;
  • Telephone number;
  • IP adress ;

and any other personal data that may be relevant for the purposes set out below.


Cookies, or other similar tracers, are files used by a server to communicate with the browser. Cookies are used to send status information when a user visits a site. The state information can be for example a session identifier, a language, an expiration date, a response domain, etc. Cookies make it possible to store, during their period of validity, status information when a browser accesses the various pages of a website or when this browser subsequently returns to said site. Only the issuer of a cookie can read or modify the information contained therein. There are different types of cookies:

  • session cookies which disappear as soon as you leave the browser or the site;
  • permanent cookies which remain on your terminal until their lifespan expires (maximum 12 months) or until you delete them using the functions of your browser.

You can access your cookie management panel to configure the deposit and reading of cookies.

Cookies or trackers allow you to take full advantage of the site's features. If your browser is configured to refuse all cookies or tracers, this may prevent the use of some of our services, for which the Maison du tourisme du Livradois-Forez cannot be held responsible.


The contact form

The data is transmitted by the user himself on the occasion of a request made via a form. The information collected from this form is sent to the department concerned and then stored. The maximum retention period for your data is 36 months.

Your rights

In accordance with the obligations of the European Regulation on the protection of personal data (RGPD), the information collected via the website is recorded in a file computerized by the Maison du tourisme du Livradois-Forez to transmit the information consented and expected by the Internet user in using his e-mail address to send them to him. You can at any time exercise your right of access to the data concerning you, and have them rectified or destroyed.

The data is kept for 36 months and is intended for internal use by La Maison du tourisme du Livradois-Forez, and its marketing and sales departments; unless otherwise specified for transfer to third parties.

You have a right of opposition, a right of rectification, a right to limit the processing of your data and a right to the portability of your data (cf: cnil.fr for more information about your rights).

To exercise these rights or for any questions about the processing of your data, you can contact the data protection department at:

The Livradois-Forez Tourist Office
Administrative headquarters at the Livradois-Forez Regional Nature Park
Tel. 04 73 95 76 19

Email: contact@vacances-livradois-forez.com

This privacy policy may be modified or amended at any time.

You are invited to consult it regularly.

Date of last revision: 05/07/2019